With PrePayGas you get to avail of our great customer service and competitive prices. Please find questions below for Gas Support.
If you smell gas call the Gas Networks Ireland 24 hour emergency line immediately on 1850 205050. If you are unable to get through to this number then please call 112 or 999.
See more here:
Firstly ensure that there are no planned outages in your area.
Confirm the display message on your meter:
If you have credit and your gas meter says "ON", but you are still not getting supply, check your Gas appliances – they may need to be serviced. Contact Gas Networks Ireland – Support 1850 200 694
Follow the steps below:
*****If issue persists please contact Gas Networks Ireland 24 hour Emergency on 1850 20 50 50*****
These numbers refer to commonly used display screens on the Gas meter:
00 Purchased Credit: How much money you last put into the meter.
01 For Debt: Last amount of money taken to repay Debt.
02 For Emergency Credit Debt: Last amount of money taken to repay Emergency Credit used.
03 For Credit: Last amount paid for gas
17 Daily amount deducted for Standing Charge that is taken at 2 a.m. each day
32 Gas Point Reference Number: Last 6 characters from Gas Point Registration Number (GPRN).
If the above steps do not work, please purchase a replacement card at your local Payzone outlet.
Replacement cards can only be purchased at Payzone outlets.
Click here to find your local Payzone outlet. Once you have purchased a new card you must insert it into the meter before purchasing any credit. Please note that the meter will only accept credit from the card last inserted into the meter.
Once the credit on the meter drops to a low level you will be offered €5 Emergency Credit. This can be borrowed until you can buy some more credit.
If you wish to use your Emergency Credit, insert the Gas Card into the meter. When the Emergency Credit is offered, customer can accept it by pressing the red Button A.
If you use any of the Emergency Credit, you must pay it all back before you can borrow the whole amount again. If you wish to see how much Emergency Credit you have used and owe, remove the Gas Card and press and release red button A. We advise customers to keep their meter topped up with credit to avoid the possibility of running out of gas at an inconvenient time.