Topping Up FAQs

How do I top up my electricity meter?

To Learn more about how to Top Up visit our Top Up Centre

What should I do if my credit runs out?

Should your credit balance go below €3, you will hear a low volume warning sound. Press 0 and # to turn off the alarm and to activate your €5 IOU. This should give you additional time to purchase a top up. This alarm will not sound  between 10pm (11pm in Summer) and 8am (9am in Summer).

PrePayPowers Friendly Credit Hours:

We'll never cut you off in the evening or on weekends that's PrePayPowers Friendly Credit hours promise so If you run out of credit after 4pm during the Winter or 5pm in Summer your supply will not be cut off until the next morning - that's 8am in Winter and 9am during Summer. 

If you run out of credit over the weekend you'll never be cut you off, however, the amount of electricity you use during this time will be deducted from your next top up so we'd always advise customers to keep themselves in credit to avoid that Monday rush to to Top Up. 

What about bank holidays?

Bank holidays are normal credit days so you will need to top up as normal.

We've got you covered with a €5 IOU!

If you don’t have time to top up, don’t worry we’ve got you covered with our €5 IOU that’ll keep you going. To activate your €5 IOU press 0 and # on your keypad. This €5 will be deducted from your next top up.

There is an error message when I input my top up code?

If your top up code has been rejected you should see one of the following messages:

'Duplicate' – You have entered this Powercode before and cannot use it again.

‘Incorrect’ – the Powercode has been entered incorrectly. Just press * to go back and re-enter your code.

‘Error’ – you have missed a number or entered the Powercode too slowly.

‘Kblock’ – the Powercode has been incorrectly entered five times in a row. Wait a few minutes and try again.

‘NoComms’ – The Keypad has lost connection with the main meter. Plug it into a different socket. This should take 5 to 10 minutes to update.

‘Wrong Tar’ – There was a meter configuration change, please enter the special 40 or 60 digit Powercode you received when you topped up.

Long Powercodes:

Occasionally (usually about once a year) you will receive a code of 40 or 60 digits. These contain additional information for configuration of your meter, for example if the price of electricity changes. Press *, input the entire code & then press #.

I have topped up my meter, but my balance is lower than the amount purchased?

Credit is deducted from your account if you have availed of the €5 IOU, or if your credit ran out at night time or at the weekend and you didn’t have time to top up.

I lost my customer card, how to I get a replacement?

Don’t worry, the card cannot be used with any other meter. Call us on 0818 333 180 or email to report the loss and a replacement card will be arranged for you.  A replacement fee may be charged.

Follow these tips when going on holidays.

Depending on how long you'll be away for we recommend topping up your meter before you go and your keypad can help you determine how much to top up by. 

To determine your average Top Up press 2 for the previous days spend. Press 22 to see the previous
week and 222 to see the previous month.Then simply Top up by your average spend for the time you are away to ensure that you don’t run out of credit. 

Make sure that all lights and appliances are off before you leave to avoid unnecessary energy usage!!