Welcome to Smart Pay. 

With this new smart service you have the freedom to control and monitor your usage, and pay for electricity direct from your mobile App.

Online Support Enquiry

 

 

Smart Pay App - FAQs

1. Getting Started: How do I download the App?

To get started all you need to do is download our PrePayPower App.   

Just visit the Google Play Store or App Store by using the links below:  

Get it on Google Play

Download on the App Store
2. How do I register on the App?

Once you download the PrePayPower App, you will see the screens below. 

All you need to register is:

1.  Your Customer Account Number (found on the front your customer card)

2.  Your Mobile Number

3.  Your Email Address

PrePayPlus App -home PrePayPlus App -login

3. How to Top Up?

Topping up your meter is really easy.     

Step 1. Simply download the PrePayPower App for Android or iPhone.      

Step 2. Register on the PrePayPower App using your customer number. This can be found on the card at the back of your welcome pack.     

Step 3. Choose your Top Up amount and click Pay Now.     

And that’s it! The credit will be automatically sent to your meter!

4. What is Auto Top Up?

Auto Top Up is a really handy way to make sure you never have to worry about your credit running low. Simply choose the minimum balance, and once your meter reaches that amount your meter will Top Up automatically.

 

5. What if I want to use multiple smartphones?

You can use this mobile app on multiple smart phones. Simply download the app on the other smartphone and use the same “ Email” and “ Password” to log in as you used on this phone.

6. I’ve purchased a top up, so how do I know that the credit has been updated on to my meter?

You will receive a message when you top up on your App if your transaction has been successful. Your balance will update on the App screen after 24 hours.

7. My power has gone, what do I do?

If you run out of credit and lose supply, you will need to Top Up to restore power. You will also need to manually restore power by pressing “A” on your meter, then “B” to connect it again. After this your electricity will come back on straight away. Please be aware that this will restore power to any appliances powered on in your property so, make sure the appliances that were on before the supply was lost have been switched off.

8. What are the "friendly" credit hours?

Our “friendly” credit hours promise is that we’ll never cut you off in the evenings or weekends. This means that if you run out of credit on the times below, your supply will not be cut off until the next morning

FRIENDLY TOP UP HOURS

Summer Evenings:  5pm - 10am
Summer Weekends: 5pm Fri - 10am Mon 

Winter Evenings:  4pm - 9am
Winter Weekends: 4pm Fri - 9am Mon

However, the amount of electricity you use during these Friendly Credit Hours will be deducted from your next top up so we’d always advise customers to keep themselves in credit to avoid that rush to top up.

9. I am having difficulty topping up on the App?

If you are unable to Top Up using the App, you can Top Up at any Payzone outlet and credit will be sent to your meter automatically. Just make sure you hang on to your receipt in case you need to enter your code manually.  Click here for store locations

10. What if my credit card expires soon?

No problem, simply go to the ‘Profile’ section of the mobile app and choose ‘Wallet’. You can choose to ‘Add new card’ or ‘edit’ your current card in this section.

11. I’m going on holiday, how much should I top up?

If you are using Auto Top Up, there is no need to worry as your credit will automatically be applied if you go below a certain balance. 

If you are not using Auto Top Up, please remember your Top Up App can be used anywhere, simply use it to Top Up as you would at home. 

It’s advisable that you Top Up before you go on holiday to ensure appliances such as your fridge and freezer keep running. 

Bear in mind that daily standing charges will still be deducted from your meter if you’re away. Please ensure your balance does not fall below zero as you will need to be present to reconnect the power.

12. My Top Up hasn’t been credited to my meter.

In the rare occasion that this happens, go to the history section of the App and manually type the Power Code into your meter in the following way:  

1.  Press “A” 

2.  Enter your Power Code 

3.  Press “B”

Smart Pay Meter - FAQs

1. I’ve purchased a top up for my meter, how do I know that the credit has been updated on to my meter?

1. App – you will receive a message when you top up on your App if your transaction has been successful. Your balance will update on the App screen after 24 hours. 

 

2. Payzone –  Once a top up is purchased – your new balance will update automatically on your meter. Pressing the B key on the meter will show your balance.

2. How to take a meter reading

Now you’re using Pay-As-You-Go electricity, you don’t have to deal with nasty bill estimates. But ESB Networks will still look for a meter reading four times per year in order to maintain the overall electricity grid in Ireland. This won’t affect your Top Ups in any way. If The ESB are unable to check your meter, you can submit your reading straight to us by text or email and we’ll send it to ESB networks for you!

How do I do it?

1. Find your ESB meter box – this may be inside or outside your home.

2. Read the numbers from left to right (excluding the number in the red box) – most meters in Ireland are a ‘revolving disc meter’. This means you will have either one or two lines of numbers.

3. Send it to us – by text or by email. Don’t forget to include your MPRN number (you can find this on your customer agreement form)

3. I’ve lost my card, how do I order a replacement?

Simply send your account details via our online form.

4. What are the "friendly" credit hours?

Our “friendly” credit hours promise is that we’ll never cut you off in the evenings or weekends. This means that if you run out of credit on the times below, your supply will not be cut off until the next morning

FRIENDLY TOP UP HOURS

Summer Evenings:  5pm - 10am
Summer Weekends: 5pm Fri - 10am Mon 

Winter Evenings:  4pm - 9am
Winter Weekends: 4pm Fri - 9am Mon

However, the amount of electricity you use during these Friendly Credit Hours will be deducted from your next top up so we’d always advise customers to keep themselves in credit to avoid that rush to top up.

5. How do I know that there is power going into my meter?

The display will show a SUPPLY ON/OFF/READY feature on its display

PrePayPlus -Supply On Off

 

If the display reads READY.  The supply is ready to be used & can usually be restored by topping up the meter.

6. Why does my meter scroll through information automatically?

The meter is set to scroll through standard information by default. You can activate AUTO SCROLL on your meter by pressing the B key. This will cycle through information about your meter. Once completed the meter will enter sleep mode.

7. Is my information on the meter secure?

Yes, our meters have a built in security system that ensures your information remains safe and secure. To ensure your information remains secure we advise you not to relay your Login info for you PrePayPower App to any individual you may not trust.

For Electrical Safety please click here.