Code of Practice

At PrepayPower our Customers come first. We are committed to providing you with consistent, high quality Customer Service. We will provide your domestic and small non domestic gas and electricity energy needs through our flexible and easy to manage prepayment product offerings.

At PrepayPower our service commitments are guaranteed to you based on our 8 Codes of Practice. You can view more information on these by reading through our Customer Charter, or you can view individual codes below.

Our codes are:

• Customer Charter
• Code of Practice on Marketing and Advertising
• Code of Practice on Sign Up
• Code of Practice on Billing
• Code of Practice on Disconnection
• Code of Practice on Complaints
• Code of Practice on Vulnerable Customers
• Code of Practice on PAYG Metering & Budget Controllers
• Code of Practice on Smart Services