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Congratulations! Find answers to some common questions new customers to PrepayPower have.

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Every PrepayPower customer is unique. But all PrepayPower customers receive the same market-low* unit rate for their energy. So, whether you're with us for 60 minutes or 60 months, we promise you'll always get the same competitive unit rate.

Here’s some more good news for your peace of mind: We’re introducing our second consecutive Winter Price Freeze this December! And don’t forget those tried-and-true ways PrepayPower helps you manage your home energy, such as…

  • Total, Bill-Free Control.  Pay-as-you-go gives you freedom from bills and total control over when and how you pay for energy. There are no unwelcome surprises because you always know what you’re spending.

  • Consumption and Cost Insights. With PrepayPower, either through your meter or app, you’ve got instant access to personalised insights that help you cut back and save. Stunning StatOur recent study showed the average customer cut their electricity usage by 8.3% within a year of switching to PrepayPower.†

  • Energy Coaching.  Need help reducing your use? Call 1800 911 977 to speak with a PrepayPower Energy Coach. They’ll give you energy-saving tips based on data from your electricity meter.

  • Dedicated Support TeamNever hesitate to contact our customer support centre if you need help or advice. Our lines are open seven days a week on 1800 929 022.

*As of December 1st, 2022, PrepayPower offers the lowest unit rates of any domestic energy supplier. † A study of 2,202 PrepayPower customers, from 2021- 2022, showed they decreased their consumption by a median of 8.3% one year after switching to PrepayPower.

*€100 bonus credit is issued to existing customers and €100 to new customers who sign up under the refer a friend offer and complete the form or mention the offer on the sign up call. Bonus credit will be applied to both new and existing customers meters on the day of the new customer’s installation. Credit will be applied to the electricity meter. The referee (customer referred by existing customer) will only receive the credit from the refer a friend offer and can not avail of any other promotional offers. 

Switching to PrepayPower is subject to a minimum initial period of 12 months. A termination fee is payable if the contract is terminated by you during the initial period, bonus credits signify a rebate offered by the company to you the customer. They are offered at the sole discretion of the company. If you avail of the rebate you are deemed to have accepted the terms and conditions and any rebate availed of by, you may be withdrawn by the company if you terminate your agreement within the Initial Period from the date of commencement. Price is subject to change. For the Full list of T&C’s, Schedule of charges, Fuel Mix Disclosure see www.prepaypower.ie/termsandconditions. Unit rate, Standing and Prepayment service charges apply. See www.prepaypower.ie/why-switch/pricing for full details of our pricing. Estimated Annual Bill is €1,918.71 inc. VAT. All information correct as of 01/04/24.