The 2023 Budget included €600 government electricity credit for every residence in Ireland. PrepayPower will issue the first of your three €200 instalments of credit between November 1st and 11th 2022. The second two payments have been scheduled for January and March 2023.
Customers with our Smart Pay meters will have their 3 * €200 automatically added to their balance. The first of these €200 credits will be applied between the 1st to 11th November.
Customers with our Classic Pay meters will receive six codes, each of them for €100, which then need to be added to the meter. The first set of 2 codes will likely be 20 digits long, but a small number of them may be longer in length.
Regardless of what type of meter you have, there's no need to contact us directly for the codes, we'll be sending them out automatically to SmartPay customers and via SMS/Email to Classic Pay customers. This will happen either on or shortly after the 5th April 2022. To find out if you have a Classic Pay or Smart Pay meter click here. Any other questions? Click on the "Live Chat" button or "Call Support" below.
Contact our Property Professional Team on:
Opening Hours:
Monday - Friday: 8am - 7pm
Saturday: 9am - 5pm
Sunday: Closed
Monday - Friday: 9am - 5:30pm
Saturday & Sunday: Closed
Contact our Sales Team on:
How do you Top Up or check balance on your gas meter? Find out how here.
Need a replacement Gas card or see how they work? Find out how here.
Gas not working or Gas Safety Issue? Get help on our Gas Support pages here.
Click on the "Chat Now" button or "Call Support" below.
Have a question about the balance in your app?
Want to know how to check your balance?
Have a question about your balance?
Want to Top Up? Find out how here
Click on the "Live Chat" button or "Call Support" below.
Find out how to Top Up your meter? Find out here.
Want to Top Up in the App? Click to find more.
Having an issue entering a Powercode?
We recommend X and you need to X and Y. Before you call have your XYZ to hand.
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For more info on XYZ click here
You don't need a card to Top Up. Simply top up online here.
You can also top up in Payzone outlets using your mobile number. See all your top up options here
If you still need a replacement card, order one online here.
Find out everything you can do on the PrepayPower app here.
Click on the "Live Chat" button
Contact Gas Networks Ireland Immediately:
Republic of Ireland: 1800 20 50 50 or 112/999 Northern Ireland: 0800 002 001 or 112/999
Contact ESB Networks Immediately:
Republic of Ireland: 1800 372 999 or 112/999 Northern Ireland: +353 21 2382410 or 112/999
For more information on Electrical Safety click here and on Gas Safety click here. Still need help? Click on the "Live Chat" button or "Call Support" below.
Want to move your PrepayPower account to a new home? All we need is your new address and MPRN number and we'll set you up. Call our Moving Home team today on 1800 844 784 or fill in the Switch Now form.
If you have just moved into a property with a PrepayPower meter on the wall or if you are moving out of your home and want to let us know please review our guide here.
Find out the services we offer to property professionals by visiting here. Want to sign up with PrepayPower? Call 1800 929 053 or email propertyprofessionals@prepaypower.ie
For info on topics like speed, signals and changing passwords find our broadband FAQs page here
Troubleshoot any issues with connecting to Wi-Fi by visiting our troubleshooting page here.
What can you do in the app? Find all App functions here
Having trouble opening or registering on the app? Get App Troubleshooting help here
Want to download & register on the app? Get help here
Click on the "Live Chat" button on the right or your screeen or "Call Support" below.
You can view your account details in the app. See more about what you can do in the app here.
Find all the information you need about your account by visiting here.
If you need an account statement or a proof of address, you can order one online here.
Click on the "Live Chat" button.
Our team are here to help.
Get your eircode or a Broadband bill ready
Give us a call on 1800 844 467 or fill in the Switch form
Relax while we complete the switch
Customer Support team
Opening hours: Monday - Friday: 8am - 9pm Saturday: 9am - 7pm Sunday: 10am - 6pm
Sales Team:
1800 910 010 or
+353 (0)21 235 5909
Opening hours: Monday - Friday: 8am - 7pm Saturday: 9am - 5pm Sunday: Closed
Moving Home team
Opening hours: Monday - Friday: 9am - 730pm Saturday: 9am - 4pm Sunday: Closed
Broadband Support team
Opening hours: Monday - Friday: 9am - 7pm Saturday: 9am - 4pm Sunday: Closed
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