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Support Section
Our Support section contains quick answers to our most frequently received questions.

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Call us today for Broadband Sales

Contact our Property Professional Team on:

 

Phone: 1800 929 053

Email: Click Here to Email Us

 

Opening Hours:

Monday - Friday: 8am - 7pm

Saturday: 9am - 5pm

Sunday: Closed

Question about Meter Installation?

 

Phone: 1800 989 001

 

Opening Hours:

Monday - Friday: 9am - 5:30pm

Saturday & Sunday: Closed

Contact our Sales Team on:

 

Phone: 1800 910 010

Phone: +353 (0)21 235 5909

Email: sales@prepaypower.ie

 

Opening Hours:

Monday - Friday: 8am - 7pm

Saturday: 9am - 5pm

Sunday: Closed

Before you get in contact you will need

We recommend X and you need to X and Y.
Before you call have your XYZ to hand.

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For more info on XYZ  click here

Smell gas? 

Contact Gas Networks Ireland Immediately:

Republic of Ireland: 1800 20 50 50 or 112/999
Northern Ireland: 0800 002 001 or 112/999

Electrical Safety?

Contact ESB Networks Immediately:

Republic of Ireland: 1800 372 999 or 112/999
Northern Ireland: +353 21 2382410 or 112/999

More Help?

For more information on Electrical Safety click here and on Gas Safety click hereStill need help? Click on the "Live Chat" button or "Call Support" below.

 

Moving Out:

Want to move your PrepayPower account to a new home? All we need is your new address and MPRN number and we'll set you up. Call our Moving Home team today on 1800 844 784 or fill in the Switch Now form. 

Moving In:

If you have just moved into a property with a PrepayPower meter on the wall or if you are moving out of your home and want to let us know please review our guide here.
 

Property Professionals:


Find out the services we offer to property professionals by visiting here. Want to sign up with PrepayPower? Call 1800 929 053 or email propertyprofessionals@prepaypower.ie

Statement - Proof of Address 

 

If you need an account statement or a proof of address, you can  order one online here.
 

Still need help? 


Click on the "Live Chat" button.

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Customer Support team

1800 911 977

Opening hours:
Monday - Friday: 8am - 9pm
Saturday: 9am - 7pm
Sunday: 10am - 6pm

Sales Team:

1800 910 010 or 

+353 (0)21 235 5909

Opening hours:
Monday - Friday: 8am - 7pm
Saturday: 9am - 5pm
Sunday: Closed

Moving Home team

1800 844 784

Opening hours:
Monday - Friday: 9am - 730pm
Saturday: 9am - 4pm
Sunday: Closed

Broadband Support team

1800 989 004

Opening hours:
Monday - Friday: 9am - 7pm
Saturday: 9am - 4pm
Sunday: Closed

Customer Support team

1800 989 002

Opening hours:
Monday - Friday: 8am - 9pm
Saturday: 9am - 7pm
Sunday: 10am - 6pm

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