Do you have a Classic Pay or a Smart Pay meter?
Classic Pay:
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Account number begins with 9826176001
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You will have a separate Keypad connected to your meter.
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There will be a * and a # button on your meter.
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You see your Credit Balance by pressing 111 on the meter.
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You add credit to your meter by typing codes in on your keypad.
Smart Pay:
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Account number begins with 9826176066
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There will be an "A" and "B" button on your meter.
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You can see your Credit Balance on the Mobile App.
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You don't need to enter your top up codes directly on the meter.