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Rest assured we've got you covered.
Topping Up
Mobile App: Download and top up on your Android or iPhone
Shop: Purchase a top up in your local shop with a Payzone sign.
Phone: Alternatively, you can top up over the phone on 0818 323 920
Emergency Credit
Should your balance go below €3, you will hear a low volume warning sound. Press 0 and # on your keypad to turn off the alarm and to activate your €10 emergency credit.
This should give you additional time to purchase a top up. This alarm will not sound between 10pm (11pm in Summer) and 8am (9am in Summer).
This €10 will be deducted from your next top up.
Sales
Phone us on:
1800 910 010 or
+353 (0)21 235 5909
Our sales hours are:
- Monday – Thursday: 8am – 9pm
- Friday: 8am – 7pm
- Saturday: 9am – 5pm
- Sunday: 10am – 6pm
Customer Support
Phone Customer Support on:
0818 323 920
- Monday – Friday: 8am – 9pm
- Saturday: 9am – 7pm
- Sunday: 10am – 6pm
Alternatively you can contact our web support team by clicking here to discuss your account, one of our agents will be happy to help!
Emergencies & Faults
Electrical Fault
ESB Networks 1850 372 999
If you smell gas call
Gas Networks Ireland 1850 20 50 50