Electricity Emergency Credit
If your balance falls between €1.00 and -€20.00 you can activate Emergency Credit.
To activate it on your Smart Pay meter, follow the steps below. Have a Classic Pay meter? Follow these steps. Not sure of your meter type? Find out more here.
Step 1: Open your app. Emergency Credit shows on the home screen in your app when it's available. Click on "More Information" to activate it. Download the app here.
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Step 2: Click on the "Activate €20 Emergency Credit" button
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Step 3: You'll get confirmation that Emergency Credit is active. If you had Lost Power, you'll be given the option to Restore Power now.
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Repaying Electricity Emergency Credit
You'll need to have paid back any Emergency Credit you used before its available again.