Electricity Emergency Credit

If your balance falls between €1.00 and -€20.00 you can activate Emergency Credit.

To activate it on your Smart Pay meter, follow the steps below. Have a Classic Pay meter? Follow these steps. Not sure of your meter type? Find out more here.

Step 1: Open your app. Emergency Credit shows on the home screen in your app when it's available. Click on "More Information" to activate it. Download the app here.

Emergency Credit Available App

Step 2: Click on the "Activate €20 Emergency Credit" button

Activate Emergency Credit App

Step 3: You'll get confirmation that Emergency Credit is active. If you had Lost Power, you'll be given the option to Restore Power now. 


App Top Up

Repaying Electricity Emergency Credit 

You'll need to have paid back any Emergency Credit you used before its available again. 


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