Broadband Frequently Asked Questions
How can I check my Internet Speed?
To make sure you get an accurate result, you'll need to connect your computer to your modem using an ethernet cable and then test your speed values by running a test on a site such as speedtest.net or fast.com
Can I improve my Wi-Fi signal in any way?
Wi-Fi signals can struggle when travelling through large objects such as thick walls. To get the best signal, it is crucial that you have a clear path for the signal to travel to your devices. So, don't be tempted to hide your modem away in a cupboard or drawer as this can weaken the signal.
How do I change my Network Name?
Connect a laptop via an Ethernet cable to any of the LAN ports at the back on the FritzBox. Open a fresh browser page and go to the URL bar at the top of the webpage and enter the following http://fritz.box or the IP address – 192.168.178.1
This will bring you to the interface page where you need to click on wireless, this will show a dropdown menu and then Click on Radio Network. Under Radio Network, you will see 'Name of the wireless…' Delete the network details and enter a new radio network name and hit Apply.
How do I change my Wireless password key?
Connect a laptop via a Ethernet cable to any of the LAN ports at the back on the FritzBox and open a fresh browser page. Go to the URL bar at the top of the webpage and enter the following http://fritz.box or the IP address – 192.168.178.1. This will bring you to the interface page.
Click on 'Wireless' and select 'Security' from the drop-down menu. Under the Encryption tab, you will see 'Network Key' Delete the security key and enter a new 'Network Key' and then hit Apply.
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