Vacant Property Process
For Property Professionals with PrepayPower Meters
Step 1: Does your property have a PrepayPower meter in situ? If so, it will look like the ones in the pictures here.
Smart Pay Meter: Communicates directly with PrepayPower. We can tell what the balance is
Classic Pay Meter: You can check the balance on the meter directly. Find out how to do so here.
Step 2: Call or Email your account manager. You can also Whatsapp us.
If you have a Classic Pay Meter, remember to have the balance ready so we can help get it cleared. Find out how to do so here.
We'll arrange with you to clear the balance on the meter and, if you have a Classic Pay Meter, we'll arrange for a Smart Pay Meter to be installed to give you even more control over your property!
No tenant in place? No problem! We'll put your new Smart Pay Meter into a credit mode for the duration of the vacant period so you don't need to worry about Topping Up!
Your account manager will invoice you once a month for the electricity used.
Step 3: Once you have a tenant, Call or Email your account manager. You can also Whatsapp us.
Give us your new tenants details (with their permission, and we'll set up an account in their name.
They'll arrange to change the meter over to a debit mode.
Your account manager will contact the new resident and run through our service offering; we will also offer a welcome credit should they wish to remain on our supply.
Smart Pay Meter
Classic Pay Meter
Please note there is no obligation for the new resident to stay on our supply, we can simply deactivate our meter should they have a preferred supplier. We monitor our retention rates on our change of tenancy process, and they consistently running at 80%.
Residents enjoy our services over traditional bill pay as we do not charge a high deposit. We enable customers to control their utility spend and the chance to monitor consumption and reduce waste, through smart technology.